ILA devices do not record or store conversations. Conversations are not recorded, held or used by TranslateLive servers. The data we do store is usage data and account information data, which is all encrypted on Google Cloud Servers.
ILA device connections to cloud servers are encrypted using HTTPS/TLS 1.3 with minimum SHA256 bit encryption.
The port, IP Address, and URLs needed when using the ILA for AI translation and transcription:
- Port: 443
- To Domain: 123ila.com
- IP Address: 104.198.231.37 and 52.228.222.1
The ports, port ranges, IP Address, and URLs needed if connecting to the Host's Live Interpreter option:
- Domain: www.ilavri.com
- IP Address 34.72.63.84
- STUN: 13478-13479 UDP and TCP
- WebRTC Web Socket: 8443 TCP
- HTTP and HTTPS: 80, 443 TCP
- RTP: 16384-17384 UDP
The
ILAs also reach out to the ManageEngine MDM Cloud servers for remote management of
updates. We also use ManageEngine MDM to have the devices locked down in Kiosk mode to prevent tampering, as it keeps the device single-purpose, and reduces the risk of any vulnerability discovered or undiscovered. Note: This is important to have unblocked, as the ILAs will not receive App updates.
Here are the URLs and IP ranges required for that connection to function.
- transmail.net
- mdm.manageengine.com
- download-accl.zoho.com
- 135.84.80.0 /25
- 135.84.80.160 /27
- 135.84.82.0 /25
- 135.84.82.128 /27
Special provisions may need to be made on the
firewall to allow wireless devices to gain access to the internet. The ILA MAC addresses may need to be whitelisted and we can assist with
getting that information to your IT Department. The ILAs also use
Mobile Device Management for updating, and that may also need
whitelisting, so please let us know if that information is needed as well.