Best Practices: Power Usage and Charging

Best Practices: Power Usage and Charging

The ILAs can be charged with USB-C charging cables attached to 5V 2.4A charging adapters.  One dual USB adapter and two USB-A to USB-C cables are shipped with each ILA Pro. Once fully charged, the ILAs can run for 3-5 hours with constant use. In sleep mode, the ILAs can maintain charge for a few days.  We recommend that the ILAs be charged regularly to avoid issues.

For ILA Pro, if they are to be connected all the time, please utilize the cables that shipped with the ILAs, as the right-angle USB-C connectors will allow the A-Frame case to stand upright more easily.

If you are experiencing issues with the ILAs charging, please go through this checklist:
  1. Is the charging brick plugged into a known working outlet?  If plugged into a power strip, can you try plugging directly into a known working wall outlet to verify.
  2. Do you have another charging brick from another device that you could borrow for testing?  Any 5V 2.4A charging bricks that come with most devices these days would work fine, such as a standard cellphone charging brick.
  3. Try different charging cables. Again, ones that come with cellphones would work fine.  Can we also verify that the cables are seated correctly?  Unplug and plug them back into the device and push firmly to ensure a secure connection.

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